Refund policy

 Returns & Quality Guarantee

Made to order & customized

Every piece is made to order and personalized just for you. Because of this, all sales are final — we cannot accept returns, exchanges, or cancellations once an order is placed.

Damages & Quality Issues

We stand behind the quality of our work. Please inspect your order within 7 days of delivery and contact us at hello@ashnemberco.com if there are any issues with the quality of your item.

If your order arrives defective, damaged, or incorrect, we’ll make it right with a repair, replacement, or refund. When reaching out, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item, packaging, and shipping label

Shipping Insurance

For extra peace of mind, all orders over $200 ship insured at no extra cost to protect against loss or damage in transit.

Shipping Issues

All orders ship with tracking information. If your package is marked as delivered but you haven’t received it, please reach out within 7 days and we’ll do our best to help you work with the carrier to resolve the issue. While we can’t guarantee replacements for packages lost or stolen after delivery, we’ll always support you in filing a claim and finding a solution.

Non-returnable items

  • Customized or made-to-order products (all of our items)

  • Digital gift cards

  • Sale or discounted items

How to Reach Us

Questions about your order? Email us anytime at hello@ashnemberco.com and we’ll be happy to help.